RETURNS & REFUNDS
By placing an order with Hopeless Lingerie Pty Ltd you agree to the following:
Returns and Refunds
Due to the nature of lingerie being worn so close to the body Hopeless Lingerie is unable to accept returns. This is due to health and hygiene regulations and all requests to do so will be refused.
We do not offer exchanges if you purchase the wrong size for this reason, so please make sure you refer to our size guide carefully. We are always happy to help with sizing advice so just email us info@hopelesslingerie.com.au with any queries.
In the rare event of a garment arriving to you in faulty condition please contact info@hopelesslingerie.com.au within 2 weeks of receiving the item.
Hopeless Lingerie does not offer exchanges, refunds or cancel orders due to change of mind, as each of our pieces is individually handmade to order. All sales are final. For a full list of FAQ's please click HERE
Custom Orders
We love doing Custom Orders! As all Hopeless Lingerie items are
handmade here in our studio, we can do a lot of customisations to
help our customers achieve their lingerie dreams.
As well as offering alternative fabric and colour options, we can
also do custom sizing if you fall outside our usual size range (or in
between).
If you would like to enquire about this service please email info@hopelesslingerie.com.au and be sure to include your measurements, usual bra size, and which styles you are interested in.
Please note this service will be charged depending on the customisations you would like to make.