ETHICS & SUSTAINABILITY
OUR CUSTOMER EXPERIENCE
Our made-to-order model ensures that Hopeless Lingerie is for anyone and everyone. We treat everyone with respect and kindness, and feel truly honoured to create pieces that help you feel beautiful.
Many of our styles are adjustable, accommodating a range of sizes through the use of stretch fabrics and elastic elements. You can learn more about our sizing here. We are delighted to create a custom order for you if you fall outside of, or in-between, our usual size range. Send us an email to enquire!
As all items are handmade in house by our small team, you can expect your Hopeless items to be shipped between two to four weeks after placing your order. Please note that this wait can sometimes be longer depending on factors such as time of year and volume of orders.
OUR OFFICE AND STUDIO
Having our own studio allows us to minimise shipping, maintain sustainability best practices and keep our environmental impact low.
Every Hopeless order is wrapped in recyclable tissue paper and sealed with a sticker made from FSC-certified paper and printed with natural soy-based ink. We post using home-compostable mailing bags made from renewable plant materials.
All our fabrics scraps are sent for recycling, with some ending up as stuffing for beds at local animal shelters.
Our office recycles all paper and plastic products, including separating soft plastics, and we have a brand new composting system for our scraps from the lunch-room and our homes.
Hopeless is committed to doing what we can to reduce our impact on the environment – this is an evolving process that we refine or adapt as new studies, products or technology become available.
Many of our limited edition ranges also use dead-stock fabrics, which may otherwise go to landfill.
We’re proud to use Lenzing Modal across our collections, a fibre produced by the innovative, sustainability focused Austrian company Lenzing. The fabric is made from Beechwood trees, which require no planting or irrigation as they propagate themselves. Working closely with the Forest Stewardship Foundation (FSC®) and the Programme for the Endorsement of Forest Certification (PEFC™), they can ensure that all their wood is sustainably sourced.
Unlike other similar fabrics, the processing of the fibres is where Lenzing excels, they have developed a closed loop environmental process that is not commercially available to others, these non toxic technologies allow them to recover 95% of the production materials to minimise emissions and conserve resources. In fact, Lenzing is set to be the first Carbon Neutral Fibre producer in the world. You can learn more about Lenzing and their focus on sustainability here: https://www.lenzing.com/sustainability/
Our Lenzing Modal fabric is knitted and dyed locally in Melbourne, by MTK, a small business that has been creating unique and high quality fabrics for over 85 years. Our Modal Fabric is combined with a small amount of elastane to give the fabric stretch that allows it to retain its shape after many wears.