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RETURNS & REFUNDS

By placing an order with Hopeless Lingerie Pty Ltd you agree to the following: 

Returns and Refunds

Due to the nature of lingerie being worn so close to the body Hopeless Lingerie is unable to accept returns. This is due to health and hygiene regulations and all requests to do so will be refused. 

We do not offer exchanges if you purchase the wrong size for this reason, so please make sure you refer to our size guide carefully. We are always happy to help with sizing advice so just email us info@hopelesslingerie.com.au with any queries.

In the rare event of a garment arriving to you in faulty condition please contact info@hopelesslingerie.com.au within 2 weeks of receiving the item.

Hopeless Lingerie does not offer exchanges, refunds or cancel orders due to change of mind, as each of our pieces is individually handmade to order.  All sales are final.For a full list of FAQ's please click HERE