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Dark, modern, and romantic lingerie. Handmade in Melbourne, Australia.

FAQ

 

Custom Orders

We love doing Custom Orders! As all Hopeless Lingerie items are handmade here in our studio, we can do a lot of customisations to help our customers achieve their lingerie dreams. 

As well as offering alternative fabric and colour options, we can also do custom sizing if you fall outside our usual size range (or in between). 

If you would like to enquire about this service please email info@hopelesslingerie.com.au and be sure to include your measurements, usual bra size, and which styles you are interested in. 

Please note this service will be charged depending on the customisations you would like to make.

 

Currency

All prices are shown in Australian Dollars $AUD

For all international orders, Paypal will determine the exchange rate at the time of checkout. To get an estimate of the exchange rate visit www.xe.com but please note this may differ slightly to the final amount as determined by Paypal.

 

Shipping

Hopeless Lingerie ships worldwide, from Antarctica to Iceland and everything in between. All items are individually wrapped and every parcel will include care instructions and collectable postcards.

As all items are lovingly handmade to order they will take a little time to arrive. Orders are generally sewn and shipped between 3-5 weeks after an order is placed, but this wait can sometimes be longer depending on how many are ahead of you in the queue.

We know this wait might be a little longer than you are used to but please remember that you are purchasing something that is being handmade just for you, by a member of the very talented Hopeless sewing team.

All orders are shipped with Australia Post, and you can choose for your parcel to be shipped via Regular Mail or Registered at checkout. 

Once your order has been sewn, wrapped, and posted we will send you an email to let you know its on the way and how long you should expect before it arrives.

 

Shipping Rates (All prices in Australian Dollars)

Within Australia 

Standard Air Mail $10
Not registered, no refund for lost orders as this is the fault of the postal service. Hopeless Lingerie is not responsible for lost orders if standard mail is chosen. Generally arrives 2-4 business days after shipping notification is received. 

Registered Air Mail $16
Registered and signed for on delivery. Traceable through Australia Post if parcel is lost. Generally arrives 2-4 business days after shipping notification is received. 

Express Air Mail $20
Registered and will arrive 1-2 business days after sewing is complete and shipping notification is received. This does not place you ahead of other orders in the sewing queue. 

Free Shipping for Australian orders over $150
Not registered, no refund for lost orders as this is the fault of the postal service. Hopeless Lingerie is not responsible for lost orders if standard mail is chosen. Generally arrives 2-4 business days after shipping notification is received. 

 

All other countries 

Standard Air Mail $20
Not registered, no refund for lost orders as this is the fault of the postal service. Hopeless Lingerie is not responsible for lost orders if standard mail is chosen. Generally arrives 10-12 business days after shipping notification is received.  

Registered Air Mail $33
Registered and traceable through Australia Post if lost. Generally arrives 10-12 business days after shipping notification is received.

Express Air Mail $75
Registered and will arrive 4-7 business days after sewing is complete and shipping notification is received. This does not place you ahead of other orders in the sewing queue. 

Free Shipping for International orders over $250
Not registered, no refund for lost orders as this is the fault of the postal service. Hopeless Lingerie is not responsible for lost orders if standard mail is chosen. Generally arrives 10-12 business days after shipping notification is received.  

 

Rush Orders and Faster Shipping

Due to the handmade nature of all Hopeless Lingerie items we do not accept rush orders. All orders are sewn in the order in which they are placed, so to bump anyone ahead of the queue would be unfair to those customers who have been waiting the longest.

We know you are excited to receive your orders and appreciate your patience so much!

 

Why does is take so long to make?

Hopeless Lingerie is a very small independent business, we do not have a factory overseas or a big warehouse full of stock. Each member of our sewing team will sew each order as it is placed, ensuring every piece is created with love and care. We take care in the production of every single order, and take pride in creating each individual garment just for the customer who ordered it.

 

Aww okay, but I still need something really quickly! How about Gift Vouchers?

Great idea! We have a selection of Gift Vouchers available to purchase here. These are printable and are emailed automatically. This way you don’t have to worry about picking the right size or style, or worry that the parcel won’t arrive in time.

 

Do you have any stockists?

Yes! This is another great way to skip the queue and get your Hopeless fix a little faster! 

Passionfruit
Anya Lust
WonderLust Lingerie
Les Rituelles
Stole My Heart
Bellefleur

 

I entered the wrong address at checkout! (Or) Paypal won’t let me update my address! 

No worries! Just email info@hopelesslingerie.com.au with your name and order number so we can update your invoice and make sure it arrives safely.

 

Lost or Missing Parcels

Hopeless Lingerie is not responsible for parcels that go missing in the post, and will not replace items that go missing as this is the responsibility of the postal service. We recommend choosing registered shipping so that if anything happens you are insured.

If an incorrect delivery address is provided at checkout Hopeless Lingerie is not responsible for locating the parcel. We will not replace items sent to the wrong address if it was entered incorrectly at checkout.

 

Custom Taxes and Duties

All international customers are responsible for custom taxes on delivery. We refuse to mark anything as a ‘Gift’ or at a lower value so that a customer can avoid taxes. This is illegal and all requests to do so will be refused.

If you would like to check what the Custom Taxes and Duties will be on your order, please refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

 

I’m worried my order won’t fit

We know it can be difficult ordering clothes online, and we are always happy to help make sure you get the best possible fit. If you have checked our Size Guide, read the sizing advice for each item, and still aren’t sure, email info@hopelesslingerie.com.au to help you decide. Make sure to include all your measurements and also let us know which styles you are interested in purchasing.

 

My body is different to the model in the picture, how do I know what it will look like on me?

We are fortunate enough to have an incredible following of customers who regularly share self portraits in their Hopeless Lingerie on social media. Check the Hopeless hashtag here on Instagram to see hundreds of women proudly wearing their Hopeless. 

 

Returns and Refunds

Due to the nature of lingerie being worn so close to the body Hopeless Lingerie is unable to accept returns on worn underwear. This is due to health and hygiene regulations and all requests to do so will be refused. 

We do not offer exchanges if you purchase the wrong size for this reason, so please make sure you refer to our size guide carefully. We are always happy to help with sizing advice so just email us info@hopelesslingerie.com.au with any queries.

In the rare event of a garment arriving to you in faulty condition please contact info@hopelesslingerie.com.au

Hopeless Lingerie does not offer refunds or cancel orders for change of mind. All sales are final.

 

 

Thanks for visiting the Hopeless Lingerie shop! If you can't find an answer to your question below, send us an email and we will be happy to help. 

info@hopelesslingerie.com.au

 



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